Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you contact us or submit an enquiry through our website, we may collect:

  • Your name
  • Email address
  • Any information you choose to include in your message or enquiry
  • Service preferences or selections

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • IP address (anonymized)

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide information about our services
  • To arrange consultations and deliver training services
  • To communicate with you about your training programme or service engagement
  • To improve our website functionality and user experience
  • To comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you submit an enquiry or contact form, you provide consent for us to use your information to respond
  • Contractual necessity: To provide services you have requested or engaged
  • Legitimate interests: To improve our services and website functionality, provided this does not override your privacy rights

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist in operating our website or conducting our business, under strict confidentiality agreements
  • When required by law or to respond to legal processes
  • To protect our rights, property, or safety, or that of our clients or others

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it.

Your Rights

Under UK data protection law, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data in certain circumstances
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request transfer of your data to another organization
  • Right to object: Object to processing of your personal data based on legitimate interests
  • Right to withdraw consent: Withdraw consent for data processing where consent was the legal basis

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

We store and process your data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

15 Grosvenor Crescent, Belgravia, London SW1X 7EE, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.